This has been an isolated EU incident, our US environment was NOT affected.
Course of events
Due to a temporary error in the database no reports were generated. When it was detected, the error was corrected. All reports were saved in a queue and analyzed as soon as the system was running again.
How do we prevent this from happening again?
We have extended our database monitoring.
How does this affect your organization?
There are no immediate actions you need to take, since we are taking measures to minimize the inconvenience for all customers.
We apologize for the inconvenience this may have caused you.
Team Ouriginal by Turnitin